tag:blockfi1.statuspage.io,2005:/historyBlockFi Status - Incident History2024-03-28T08:44:04ZBlockFitag:blockfi1.statuspage.io,2005:Incident/121594472022-10-17T03:00:42Z2022-10-17T03:00:43ZScheduled Maintenance<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>01:52</var> UTC</small><br><strong>Scheduled</strong> - BlockFi will be under scheduled maintenance on Sunday, October 16th, from 10:00pm to 11:00pm ET. We anticipate this maintenance will impact platform operability on both web and mobile applications for a short period of time. As always, your assets are safeguarded.</p>tag:blockfi1.statuspage.io,2005:Incident/113694122022-10-03T23:10:00Z2022-10-04T00:37:36ZBlockFi Credit Card Degraded Performance<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>23:10</var> UTC</small><br><strong>Resolved</strong> - All systems should be back to normal operations. We appreciate your patience!</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>22:01</var> UTC</small><br><strong>Investigating</strong> - Our team is continuing to see some issues preventing clients from accessing and using their BlockFi credit card. We can confirm that all clients’ assets remain safeguarded, and the remainder of the BlockFi platform is fully operational. We are actively monitoring this issue and will continue to provide updates.</p>tag:blockfi1.statuspage.io,2005:Incident/113672222022-10-03T21:18:36Z2022-10-03T21:18:36ZBlockFi Credit Card Outage<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>21:18</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>21:11</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>21:08</var> UTC</small><br><strong>Monitoring</strong> - Our team is aware of an issue preventing clients from accessing and using their BlockFi credit card. The remainder of the BlockFi platform is fully operational. We can confirm that all clients’ assets remain safeguarded. We are actively working on a timely resolution and will share an update shortly.</p>tag:blockfi1.statuspage.io,2005:Incident/113555752022-10-03T03:02:26Z2022-10-03T03:02:27ZBlockFi Maintenance<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>03:02</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>02:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:blockfi1.statuspage.io,2005:Incident/112889352022-09-27T18:25:30Z2022-09-27T18:25:31ZBlockfi Web Platform Unavailable<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>18:25</var> UTC</small><br><strong>Resolved</strong> - The BlockFi web platform is fully operational following the fix that was implemented; we appreciate your patience as we worked towards a solution.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>18:13</var> UTC</small><br><strong>Identified</strong> - The root cause has been identified and teams are working diligently to implement a fix. The mobile application continues to have full functionality.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>18:01</var> UTC</small><br><strong>Investigating</strong> - Our team is aware that some clients are not able to access the web platform. Note the mobile application has full functionality. We are actively working on a resolution; in the meantime, please be aware that your assets remain safeguarded.</p>tag:blockfi1.statuspage.io,2005:Incident/96518402022-03-28T20:31:57Z2022-03-28T20:31:59ZDegraded platform performance<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>20:31</var> UTC</small><br><strong>Resolved</strong> - All systems should be back to normal operations. We appreciate your patience!</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Identified</strong> - We have seen reports that some clients are experiencing degradation in platform performance. We are looking into this; in the meantime, your assets remain safeguarded.</p>tag:blockfi1.statuspage.io,2005:Incident/95566162022-03-17T12:07:05Z2022-03-17T12:07:05ZUS Tax Form Downloads<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>12:07</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>15:51</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>13:50</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>13:13</var> UTC</small><br><strong>Investigating</strong> - Our team is aware that some US clients are not able to access their tax forms. We are actively working on a resolution; in the meantime, please be aware that your assets remain safeguarded.</p>tag:blockfi1.statuspage.io,2005:Incident/93273692022-02-16T00:16:29Z2022-02-16T00:16:30ZDegraded 3rd Party Network Performance Impacting Some West Coast Users<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>00:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>23:33</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>22:26</var> UTC</small><br><strong>Investigating</strong> - We have seen reports that some clients are experiencing degradation in platform performance. We are looking into this; in the meantime, your assets remain safeguarded.</p>tag:blockfi1.statuspage.io,2005:Incident/92076272022-02-01T22:11:24Z2022-02-01T22:11:25ZInterest Payment Delays<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>22:11</var> UTC</small><br><strong>Resolved</strong> - We have resolved this issue. Interest payments have been completed and are posted to all client dashboards. <br /><br />We appreciate your patience while we worked toward a resolution. If you continue experiencing issues, please reach out to our Client Service team.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>05:33</var> UTC</small><br><strong>Monitoring</strong> - The issue with January interest payments has been identified and should be resolved within one to two days. Rest assured, your interest has been accrued and we are working diligently to resolve this issue and correctly show the payment on your dashboard. We appreciate your patience while we work toward a resolution.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Investigating</strong> - We are experiencing delays showing your January 2022 interest payment on your dashboards. Rest assured, your interest has been accrued and we are working diligently to resolve this issue and correctly show the payment on your dashboard. We will provide an update upon resolution.</p>tag:blockfi1.statuspage.io,2005:Incident/91282212022-01-20T15:19:55Z2022-01-21T15:30:32ZCredit Card data not loading on all platforms<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>15:19</var> UTC</small><br><strong>Resolved</strong> - We have resolved this issue; the Credit Card dashboard has been fully restored for all clients. We appreciate your patience while we worked toward a resolution. If you continue experiencing issues, please reach out to our Client Service team.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>12:06</var> UTC</small><br><strong>Investigating</strong> - Some BlockFi Credit Card clients are unable to view their credit card information such as current & outstanding balances and available credit. We’re working to resolve this issue. BlockFi’s platform remains secure and otherwise available.</p>tag:blockfi1.statuspage.io,2005:Incident/90741802022-01-13T16:55:05Z2022-01-13T16:55:05ZACH Withdrawal Issues on Web<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>16:55</var> UTC</small><br><strong>Resolved</strong> - All systems should be back to normal operations. We appreciate your patience!</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>16:39</var> UTC</small><br><strong>Investigating</strong> - Our team is aware that clients are not able to withdrawal via ACH on the Web platform. We are actively working on a resolution; in the meantime, please be aware that your assets remain safeguarded.</p>tag:blockfi1.statuspage.io,2005:Incident/89596562021-12-29T19:59:41Z2021-12-29T19:59:41ZCredit Score Disclosure Email<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>19:59</var> UTC</small><br><strong>Resolved</strong> - At this time we have paused sending out further emails to clients on this matter until the formatting error can be corrected. We sincerely apologize for any confusion and are working with our BlockFi card partners to resolve this issue moving forward.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>16:02</var> UTC</small><br><strong>Identified</strong> - Some BlockFi Credit Card clients recently received a Credit Score Disclosure email that did not contain correct formatting. Please be aware that this is a legitimate email and our teams are investigating why some clients did not receive the full message. We apologize for any confusion.</p>